Delete your account
Deletion is free and permanent. Before confirming, save the data you need and review your Premium subscription, if you have one. The scope depends on your business permissions.
1. Delete in the app or on the web
Open Account → Your account → Delete account. Review what will be deleted and complete the identity confirmation shown on screen. On iPhone, enter the phone number or the displayed confirmation word if there is no phone number. The button may say “Delete account and data” or “Delete my user” depending on your role. Confirmation may vary by platform and language.
2. What is deleted based on your role
If you are authorized to delete the business, the business and its associated records are deleted: public profile and catalog, customers, inventory, movements, sales, collections, returns and settings. If you are a team member without that permission, your user account and access are deleted; sales and collections you recorded remain in the business. Payment-provider purchase records and legal retention exceptions are handled separately.
3. Request by email without signing in
Email privacidad@sumao.do from an address linked to your account. Include your name, account email, phone if registered, business name and a description of the request. We may ask for further information to verify your identity and authority over the data. Never send passwords, sign-in codes or full card details.
4. Price, renewal, cancellation and refunds
On iPhone, manage or cancel in Settings → your name → Subscriptions. On the web, open Premium → Manage subscription to access the Stripe portal. Cancel before renewal to avoid another charge and check the access end date. Deleting the app or account does not replace this process. Request Apple purchase refunds from Apple; for web purchases, contact ayuda@sumao.do. Refund rights and deadlines depend on the purchase and applicable law.
5. Response times and exceptions
For email requests, we will verify identity and scope and aim to resolve them within 30 days, respecting any different applicable legal deadline. We will explain any permitted extension and any data retained for legal, security or dispute reasons. Backups and payment-provider records may follow their own retention cycles; we do not promise immediate removal of every copy.
6. Contact and related pages
For support: ayuda@sumao.do. For privacy, export or deletion: privacidad@sumao.do. See the related pages and linked provider policies below.
privacidad@sumao.do · ayuda@sumao.do
Country or territory: United States · Language: en-US